Air India App Reviews

Till now this app doesnt work. Even doesnt show international airports. Doesnt shows my bookings. Overall doesnt work!! If Indian Railway can come to track, hopefully Air India also can. Modi magic can work here too

Worthless. All it does is send you to the mobile site for everything. Worthless app.

There are two possible reasons Air India has this disastrous app. 1. Someone allocated peanut sized budget in IT to create an app because the leadership team wanted an "app". OR 2. Air India has to show star alliance that an app for their airline exist just for the name sake. Why else would an airline create an app. I cant link my frequent flyer details to this. I cant use my existing login information. I cant use mobile check in as its takes me to their web checkin page which is next to pathetic on a mobile. I cant see all my bookings made on air India web site with my FF number linked. Why would I use this app ? I would rather use their website to book and Worldmate to manage my itinerary.

It doesnt show bookings. Cant book flights. Every link brings to mobile web. App crashes every time. Worthless app. If there is 0 star option for rating I will definitely select.

Does not work. Wait for an update that works.

It just redirects you to the webpage of the service you select in the first menu. Pages are then full size and you spend your time zooming in and out. Its 2015 Air India, wake up!

This app opens website inside the app, I only downloaded it to confirm my suspicious. I was actually expecting worse based on how this white elephant functions !

Finally a Air India iOS App :D

First of all, I’m happy that Air India finally decided to make an iOS app, especially now that they have joined Star Alliance, and I really hope they will invest in improving the app, because a massive improvement is needed to make the app useful, let alone good. Issues: 1. NO SYNC. The most immediately glaring problem with the app is that it doesn’t sync with one’s existing Air India account on the website. You have to register separately for the app and the website, and information from bookings make on their website will not appear in the app (and, I presume, vice versa). In the 21st century, this makes no sense and makes the app pretty useless unless you make all your bookings only from the app and never use the Air India website. Very inconvenient. The app should be designed so that a user can log into the app with the same email and password used to register for airindia.in (without needing to re-register for the app), and then all of the booking, history, preferences, and other information from the airindia.in account should be synchronized to the app automatically — but none of this happens with this very rudimentary, poorly programmed app. I have a current booking that I made on airindia.in, but when I log into the app and tap “My Bookings,” it simply returns an error: “MY_BOOKING_LIST_NOT_FOUND.” Must use the airindia.in website. 2. INCOMPLETE. Most of the features one expects from an airline app are not present in this app. For example, there is no flight status tracking at all (which is actually the main reason i downloaded this app in the first place). There is no way to check your frequent flier status. There is no flight history. There’s almost nothing, in fact, except booking a flight, checking previous bookings made through the app (but not through the Air India website), and changing your basic profile information. So, this is less an app and more a widget for making bookings. Star Alliance customers expect more, so I hope Air India will invest in making a proper app in the future. 3. BUGGY. Parts of the app don’t handle data entry properly. For example, when trying to enter my date of birth, the app would not accept my entry and kept reverting to today’s date. (Also, the label text in the entry field for “date of birth” says “please select your gender” instead of “please select your date of birth.”) 4. NOT SECURE. After you register to use the app, your password will be sent to you by email in PLAIN TEXT. This should never, ever, ever happen, and it’s a sign of major incompetence on the part of Air India’s tech team. One wonders how many security breaches their servers will suffer and how many times customer information will be harvested by goodness knows whom. 5. LAZY. The supplemental information available in the menu (e.g. “News,” “Travel Information,” etc.) are served directly from the regular Air India website is are not formatted well for being read in the app’s built-in browser. For example, the website menu slides up and down, covering the text one is trying to read. Even worse, the “check in” feature in the app simply loads the check-in page from airindia.in directly in the app’s built-in browser, which again is poorly formatted for mobile devices and very difficult to read and to navigate. A proper iOS app should have native check-in functionality and should not merely load a poorly formatted page from the website. 6. English. Since this app is for international use (and available in, for example, the US app store), Air India should really hire a professional English editor to correct the mistakes in spelling, grammar, and punctuation. Considering all of these issues, you’re much better off just loading airindia.in in your web browser, as this app does almost nothing, and the few things it does do are more easily accomplished on the Air India website. Air India should study the United app as an example of a really good iOS app for a Star Alliance airline.

App doesnt show my upcoming bookings as it does in the website (using same account to login). It just opens up desktop version web pages for most of the functionality. So much for a native app, ah!

So glad Air India finally has an iOS app! And it works great!

It works slow. The application is not user friendly and on top of that they want feedback on app which ask for your email and name. Feedback should not require any personal info. Please look at all other airlines apps and learn to improve from them.

You can use this app to book flights from cities outside india. Thumbs down.

It just doesnt work. Doesnt allow me to pull up my itinerary. Useless.

Just all other reviews for this app, it is worthless. Web check in doesnt work. A clear example of Indian government run organization.

Although impressive to see that air india made the effort to create an app, the lack of thought put into it is clearly visible. Its slow, glitchy, and difficult to use. The worst part yet is that your air india (web) log in credentials are not recognized by the mobile platform. One has to re-register the email address and re-create a profile to attempt to access ones travel information on the app. Despite having gone through the trouble to create another mobile ID, I still wasnt able to view my future air india trip on the app. Quite a waste of time. Well done air india. Although your heart is in the right place, your efforts are way off the mark.

Horrible app.not user friendly.

The app is detached to the website. The logins created in the website wouldnt work in the app. So had to create new login for the app. There should be some link between the app and the website. Cannot find my existing bookings using my Frequent flyer account. Cannot check in, cannot download boarding pass. Lots of things need to be changed. Sorry, disappointed. And the reason for mentioning all these features is to give you an idea of what need to be done.

Primitive app. Limited functions. Dont waste your time.

This application supports only domestic bookings within India. I US airports like SFO are missing. Ancient application. Need lot of improvements